Shipping & Returns
How shipping works
1. Made for you: your order goes into production, which usually takes [X–Y] business days.
2. On its way: once it ships, you’ll get an email with tracking.
3. At your door: delivery takes [X–Y] business days depending on where you are.
Shipping rates & times
Canada: [X–Y] business days · [rate / free over $X]
United States: [X–Y] business days · [rate]
Ordering more than one thing? Different products are made by different production partners, so your order may arrive in separate packages on different days. You’ll get a tracking email for each one.
Holiday orders: [Order-by dates for Christmas delivery — add once confirmed.]
Returns
[Your returns policy summary.]
Personalised stockings: [your policy for personalised items]. Please check the name carefully before ordering.
Calendars & home goods: [your policy, timeframe and condition].
Damaged or wrong item?
- Contact us within [X days] of delivery.
- Include your order number and a clear photo of the problem.
- We’ll arrange a replacement or refund. There’s no need to send it back unless we ask.