FAQ
Orders & Shipping
How long will my order take to arrive?
Every piece is made to order. Production usually takes 1-3 business days; shipping then takes 2-8 business days in the USA and 10-30 business days in Canada.
Where do you ship?
We currently ship to Canada and the United States. Prices are shown in your local currency.
Why did my order arrive in more than one package?
Different production partners make different products, so a calendar and other home goods may ship separately and arrive on different days.
Can I change or cancel my order?
As every item is made to order the time to change or cancel may vary. Reach out to us as soon as possible and we will let you know if any changes or cancellations can be made.
When should I order for Christmas?
Orders to Canada need to be order by December 4th and to the USA by Dec 14th.
Personalisation
How do I personalise a stocking?
Choose your design, click Personalize, type your dog’s name (up to 12 characters), save your design and add it to your cart.
Will you check the spelling of the name?
We print the name exactly as entered, so please double-check spelling and capital letters before you check out.
Can I return a personalised item?
As each item is made to order we do not accept returns for personalised items.
Products & care
Which months do the 2027 calendars cover?
January–December 2027.
How do I care for my throw or tea towel?
Care instructions are listed on every product page.
I don’t see my breed. Will you add it?
We’re always adding new breeds. Tell us which one you’d love to see through our contact page.
Returns & issues
What is your returns policy?
Returns may be accepted depending on the product. Personalized items are non-returnable. If your order arrives damaged, defective, or incorrect, please contact us right away so we can help.
For returns, exchanges, or cancellations, please email hello@pawandpattern.com before sending anything back. Approved refunds are issued to your original payment method.
For more information, please see our full Return & Refund Policy.
My item arrived damaged or with a printing error. What should I do?
We’re sorry! Contact us as soon as possible with your order number and a photo, and we’ll try to make it right.